How are your products made? 

For our physical items, we work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! 

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at customerservice@housecandy.net

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at returns@housecandy.net within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

RETURNS

What’s your return policy?

We don’t offer returns and exchanges due to the custom nature of our products. However,  if there’s something wrong with your order, please let us know by contacting us at customerservice@housecandy.net

Do you offer refunds?

Due to the nature of our digital products, we are unable to offer refunds or returns.

For our physical products, refunds are only offered to customers that receive the wrong items or damaged items.  If any of these apply, please contact us at returns@housecandy.net with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different style/pattern/color?

At this time, we don’t offer exchanges. Please check your order carefully before purchasing.