If you are not 100% satisfied with your purchase, we will work with you to immediately resolve the issue. For faster processing time, please click here to initiate the return authorization process. We charge a 15% restocking fee for furniture, lighting, and rugs. Some of our vendors of the products we sell require a restocking fee for sending the items back. Please contact us to see if your product would require an additional fee for return. All shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer.
Please make sure when returning an item(s) that a reliable shipping carrier is used that offers tracking and delivery confirmation. Once the item is received, it will be inspected to determine that there is no damage. At that time, you will be refunded minus the cost of shipping.
HOUSE CANDY WILL NOT ACCEPT RETURN REQUESTS BEYOND 30 DAYS OF DELIVERED DATE.
- Credit: 100% credit will be applied for returned products minus a 15% restocking fee, but the customer is responsible for shipping the product back and all shipping charges. Please note that a credit will not be issued for returns damaged during return shipment due to inadequate packaging. Packaging materials for rugs can be provided at a nominal fee. Non-defective custom/made to order products cannot be returned
- Initiating Returns: Click here to request a Return Authorization Number (RA#). Return the product(s) as per the emailed instructions. Please be aware that the returns must be received by the vendor within 30 days of the RA issue date or the Return Authorization will be canceled.
- Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packing (8 mil. plastic tube for rugs; box or 4 mil. plastic for pillows, throws and poufs). Hardline accessories must be returned in complete original packaging. Lack of proper packing material could result in damaged product during return transit and refusal of credit request.
- Selecting Replacements: Please notify us if a replacement for the returned product is required. Replacements are only issued upon request and will require a new order to be placed.
If you have received a product damaged in transit, we will work with you to resolve the issue immediately. For faster processing time, please click here to initiate the return authorization process.
INSPECT PRODUCT(S) UPON DELIVERY FOR VISIBLE & CONCEALED DAMAGES. FAILURE TO DO SO COULD RESULT IN YOUR CLAIM BEING DENIED.
PLEASE CONTACT US WITHIN 3 BUSINESS DAYS FROM DELIVERY OF DAMAGED PRODUCT.
Make sure to include:
- First name
- Last name
- Email address
- Order number
- Phone number
- Include Image(s) of damaged item
- Please let us know if there is anything else we should know about your damaged item(s)